The Categories

The Categories

This year we have 16 categories aimed at organisations who love their customer and want to increase their engagement, reputation, and turnover. Entries can be from individuals and/or organisations, as well as those companies who have partnered with other businesses to ensure an effective customer experience. The categories cover sector, discipline and people specific areas to ensure that SMEs, large corporations and individuals can all benefit from the recognition the awards bring. There is no limit to the number of categories any one person or organisation can enter.



Finance & Insurance

CX Organisation of the Year


  • Bank
  • Credit Union
  • Life
  • Property & Casualty
  • Health
  • Internet Investment
  • Financial Advisor


Retail

CX Organisation of the Year


  • Department & Discount
  • Specialty
  • Internet Retail
  • Pharmacy
  • Supermarket
  • Service Stations


Telecommunications & Information

CX Organisation of the Year


  • Pay TV
  • Mobile Phone
  • Fixed-Line Phone
  • Internet Service
  • Computer Software


Manufacturing

CX Organisation of the Year


  • Personal Computer
  • Mobile Phone
  • Automobile
  • Household Appliance & Electronics
  • Nondurable Products


Restaurant

CX Organisation of the Year


  • Full Service Restaurant
  • Fast Food


Travel

CX Organisation of the Year


  • Airline
  • Hotel
  • Internet Travel


E-Business

CX Organisation of the Year


  • Social Media
  • Search Engines & Information
  • News & Opinion


Energy Utlities

CX Organisation of the Year



Consumer Shipping & Mail

CX Organisation of the Year



Healthcare

CX Organisation of the Year



Government

Organisation of the Year



Customer Service

Employee of the Year



Customer Service

Employee of the Year



Customer Service

Manager of the Year



CEO

Organisation of the Year



Travel

Organisation of the Year



Customer Service

Employee of the Year



Customer Service

Manager of the Year



CEO

of the Year



Gold Medal Award

Best Organisation of the Year


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