How Entries are Scored

How Entries are Scored

Our aim is to provide a robust and transparent judging process that provides clarity and confidence to all involved. Entries are scored using predetermined criteria. These criteria are used to generate shortlisted Finalists.

Category judging panels then score both written entries and live presentations. Winners from each category are identified based on the highest score and the “Overall Customer Experience Awards Winner 2018” is given to the sector or discipline entry with the highest overall score.

There are a standard set of 7 criteria across all of the categories. Each criterion has 100 marks available.

All 7 criteria will be used for both the short listing of Finalists (by the Screening Panel) and for scoring written entries by the Finalist Judging Panel. Finalist presentations will be scored against criteria 2-7 only.

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