FAQ's

FAQ’s

Below are some of the frequently asked questions that we hope will help you on your Awards journey. If you would like to discuss being part of the inaugural Australian Customer Experience Awards, please contact CXlence Director Ed Davis on Mob: 0415 865 485.

All guests will be required to bring photo ID.

WHO CAN ENTER?

Anyone, as long as the activity, company or individual involved in the submission relates to, or is involved in customer experience. There are plenty of categories to choose from. Get in touch if you need some help deciding which category is the right one for you.

WHY SHOULD I ENTER?

Visit the Why Enter page to find out what you have to gain from entering the Awards.

WHAT CAN BE ENTERED?

Any initiative or project that has delivered a consequent positive impact on an organisation e.g. a business transformation/change programme, a product launch, a customer experience initiative, or an employee engagement scheme, to name a few.

HOW DO I ENTER THESE AWARDS?

Once you have decided which categories you would like to enter, you will need to complete the Enter the Awards form. Upon completion of this form and payment being received, you will receive the Official Entry Form to complete. All entries need to be submitted using this form. When you are ready to submit your Official Entry form you will need to upload it via the web link within the form.

If you are selected as a Finalist, you will need to prepare a 15 minute presentation, followed by a 10/15 minute Q & A session. This is an opportunity for you to bring your written entry to life. You will make your presentation in front of a panel of 2-3 Judges from Early September 2018

WHAT SHOULD MY ENTRY INCLUDE?

You need to complete all of the sections within the official entry form. The questions are based on a set of 7 criteria, as below

  • Business rationale and context
  • The Outstanding Initiative / Customer Experience Delivered
  • Business impact and results achieved
  • Clear customer insight
  • Innovative and creative solution
  • Effective implementation

We recommend you provide supporting visual or other non-written evidence to supplement your written entry. We will also require your company logo for use in our brochure, website and app.

WHAT ARE YOUR POLICIES ON CONFIDENTIALITY?

If you become a Finalist, you are able to choose if you would like your panel to be 'open' or 'closed'. All Judges sign a confidentiality agreement and we ensure that your judging panel does not have any conflict of interest with your business.

HOW MUCH DOES IT COST TO ENTER?

The Corporate Fee to enter as a member is $450 +GST, and as a non-member $650 +GST. The individual Fee to enter as a member is FREE, and as a non-member $250 +GST.

CAN I ENTER THE SAME PROJECT INTO MORE THAN ONE CATEGORY?

This is an excellent way of maximising your chances of winning! Putting your entry in front of different Judges will also enable you to get more feedback. Each Entry into a Corporate Category also enables you to submit one free entry for one individual into one category.

WHAT IS THE DEADLINE FOR PAYMENT FOR ENTRIES?

The entry deadline for the 2018 Australian Customer Experience Awards 30th June. We need to receive payment from you in order to send you your official entry form. We can raise an invoice for your entry upon receipt of a purchase order. Our payment terms are immediate.

WHEN WILL THE SHORTLIST OF FINALISTS' BE ANNOUNCED?

Friday 28th September 2018

WHO DECIDES IF WE WIN?

You will be scored on both your written entry and your presentation by an impartial panel of up to 3 Judges. The judging/scoring criteria can be downloaded by clicking here.

WHAT DO WE WIN?

Recognition for being one of the front runners in business excellence in your industry. The announcement of your Award is made in front of hundreds of peers and Judges and your organisation placed in the Winner's gallery on the Awards website. You will also receive a Winner's trophy and Winner's logo for use on your website, stationery, marketing and social media.

IF WE DO NOT WIN, WILL WE GET ANY FEEDBACK?

Yes. You will all receive your evaluation feedback report with your scores and written feedback approx. 3-4 weeks after the awards finals and presentations. You will be able to see how you scored against your fellow finalists.

WHEN AND WHERE ARE THE AWARDS TAKING PLACE?

The Australian Customer Experience Awards are being held on Thursday 11th October 2018.

  • Sofitel Hotel
  • Melbourne
  • Victoria

WHAT ARE THE TIMINGS OF THE AWARDS?

The Awards are an evening event, and the Winners are announced at our exclusive black tie gala Awards ceremony and dinner.

In the meantime if you have any enquiries please contact our Awards Director, Mr Ed Davis on Mob: 0415 865 485 or Email: ed@cxlence.com.au

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