CXlence is Australia’s pre-eminent Customer Service body. We are a membership organisation, that holds the exclusive rights to the American Customer Satisfaction Index in Australia.

Through this association, our members are able to benchmark their organisations CX performance, against the competition here and overseas. Our members are kept up to date with all of the latest trends in their industry, with our well researched Resource Centre that publishes all of the latest research relevant to your industry.

Excellence in CX is awarded every year with our Awards program for organisations and individuals.

Our Awards program across 16 different industry sectors allows your organisation to be recognised as the peak performer in your industry.

Our generous CX Membership packages are heavily discounted, when you choose to carry out a full CX diagnostic of your organisation.


The 2018 inaugural CXlence Customer Experience Awards will be the most exciting and most compelling CX event in Australia.

If you take your CX strategy seriously, entering these awards is a given. Being a Finalist or even a Winner gives your business great kudos.

This year, the event will held on the evening of Thursday October 11th at The Sofitel Hotel in Melbourne. This will ensure all finalists' have the opportunity to celebrate in style at our exclusive black tie gala Awards ceremony and dinner.

The judging will take place during July 2018, with the finalists announced on the 28th September.

The Awards are judged by panels of independent business men and women.

Post event feedback reports with scores and judges comments are provided to all finalists'.

More Information

"The CXlence Customer Experience Awards are the biggest and most prestigious Customer Experience Awards programme in Australia - so winning this award is yet another fantastic endorsement of all the hard work that we do."

Richard Prowse Chairman CXlence Pty Ltd


Our Sponsors and Partners have the opportunity to connect with potential customers at an unforgettable moment in their career.
To discover more about this opportunity, please click the links below:

Terms and Conditions